Hales Pediatrics, Can You Move With Us?

We are really, really, really going to miss our pediatricians here!  When we first moved here, we took the children to the only doctor's office in the area that was a preferred provider.  For the most part, we had great experiences with the doctors, but the support staff was, well, not supportive!  When I called to schedule Matthew's first well-baby check-up, I was told that they did not have any appointments available.  Excuse me?  Fortunately, after some pushing, I was able to get an appointment for him.  The appointment did not go very well, though.  We waited in the examination room for one hour and still did not see anyone.  No resident.  No doctor.  Finally, we told someone that we were still waiting to see the doctor, so they decided to investigate.  SHE WASN'T THERE!!!  Why in the world did no one know that the doctor was not there???  I was in tears.  Matthew was so teeny-weeny and I was very concerned about him.  Also, I had wanted to go to nurse Jonathan who was still in the NICU following our appointment but missed his feeding because of the delay.  The doctor did rush over immediately and provided excellent care for Matthew.  She even gave me her cell phone number and had a test expedited to check him for jaundice (he was admitted to Children's Hospital for jaundice that evening).  Nonetheless, at that point, we had really had enough unpleasant dealings with the support staff and thought it was time to obtain care elsewhere. 

I called my friend Sarai who works at a pediatrician's office, called Hales Pediatrics and scheduled an appointment right away.   Upon entering the office for our first appointment, I felt at home.  The support staff was courteous and efficient.  The office was filled with classic toys for children: puzzles, books, bead mazes, even a fun house mirror!  I believe the annoying electronic toys that just flash lights and make noise have been banned from the office!  The walls were decorated with unique quilts.  There was even a sick room to keep the sickies from infecting those seeing the doctor for well check-ups. 

At Hales, they have adopted a very unique approach to pediatric medicine.  There are no nurses or medical assistants or exam rooms!  The doctors see patients in their offices.  They examine babies right on their laps.  And the doctors are the ones to administer the shots!  Did I also mention that they are always on time???  The support staff is incredibly supportive and helpful and efficient and LOVE children!  Also, we have had to call the office with questions on many occasions.  The doctor has been the one to call us back every time.  Not the support staff.  Not a nurse.  Over this past year plus some, we have developed such a love for the doctors at Hales Pediatrics and their way of caring for our children.  We are really going to miss them!